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Help & policies

Shipping, pickup, returns, payments and subscriptions.

Last updated Sept 30, 2026

Frequently asked questions

How much does shipping cost?

Shipping is $6.95 per order, and free on orders of $25 or more. Online prices are the store price plus $5.00 per item.

Can I pick up in store instead?

Yes. Choose pickup at checkout or call us to hold an item. Pickup orders pay store prices, with no shipping charge.

Why are some items pickup only?

Liquids over 16 oz are pickup only, so they don't leak or break in the mail.

How do I pay?

Online payments run through Nuvei's secure checkout: major cards, Apple Pay and Google Pay. Your card number goes straight to Nuvei; we never see or store it.

Can I pause or cancel a subscription?

Yes. Pause, skip or cancel online any time with the link in every subscription email. Cancel before your next charge date and you won't be charged again.

Shipping

  • Online prices are the in-store price plus $5.00 per item.
  • Shipping is $6.95 per order, free on orders of $25 or more.
  • Liquids over 16 oz are pickup only.
  • We ship to: anywhere in the continental US
  • Orders ship within 1–2 business days. You'll get an email with tracking when it ships.

Pickup in store

  • Pickup orders pay store prices: no $5 online uplift and no shipping.
  • Choose pickup at checkout, or call (951) 907-3245 to hold an item.
  • Pick up at 1450 University Ave Ste G, Riverside, CA 92507. Hours: Mon–Sat 10am–8pm, Sun closed
  • We hold items for 48 hours.

Returns & exchanges

  • Return unopened, unused items in their original packaging within 14 days with your receipt, for store credit or a refund to your original payment.
  • For hygiene, hair (wigs, braiding hair, extensions), opened products and sale items are final sale.
  • Questions? Call (951) 907-3245 or email donnaguillmeno7@gmail.com.

Payments

  • We accept major credit and debit cards, Apple Pay and Google Pay through Nuvei's secure checkout.
  • Your card details go directly to Nuvei, our payment processor. We never see or store your full card number.
  • Phone or text orders can be paid with a secure Nuvei payment link sent by email or text.
  • Prices are in US dollars. California sales tax is added where it applies.

Subscriptions

  • Automatic renewal: a subscription renews and charges the card on file at the price and frequency (every 2, 4 or 8 weeks) shown before you subscribe, until you cancel.
  • You subscribe only by ticking "I agree to automatic renewal" at checkout, next to the price, frequency and cancel terms.
  • We email a confirmation with these terms, your next charge date and how to cancel.
  • Cancel online any time with the link in every subscription email, no call needed. You can also cancel by text or in store. Cancel before the next charge date and you won't be charged again.
  • Pause or skip a delivery any time before it's packed. We email you before any price change.

See subscription boxes

Contact

Call or text (951) 907-3245, or visit us at 1450 University Ave Ste G, Riverside, CA 92507.

Email: donnaguillmeno7@gmail.com

Privacy policy

D and D Hair and Beauty Supply Plus LLC ("we") runs this website. We collect what you give us to fill your order or subscription (name, email, phone, delivery address) and your order history. Card details are handled by Nuvei and never stored by us.

We use your details only to process orders, deliver, provide customer service and, if you opt in, send store news. We don't sell or share your personal information. California residents can ask to see, correct or delete their information by contacting us.

Last updated Sept 30, 2026

Terms of sale

Sales on this site are made by D and D Hair and Beauty Supply Plus LLC, 1450 University Ave Ste G, Riverside, CA 92507. Prices, availability and descriptions can change; if an item is out of stock after you order, we'll contact you to swap or refund it. Product names and brands belong to their owners. Use hair colour and chemical products as directed on the package.

Last updated Sept 30, 2026